Terms and Conditions

Applicability

The following Terms and Conditions (“Terms”) apply to Çetin VIP Travels and all related trademarks, whether or not expressly agreed. Use of our services constitutes acceptance of these Terms. Any deviation from these Terms requires written confirmation from Çetin VIP Travels.

Definitions

“Çetin VIP Travels (also referred to as “Our Company,” “We,” “Us”) is Çetin VIP Travels, based in 1279. sk, Uğur Apartman #31, D. 1, Sinan Mh., 07100 Muratpaşa, Antalya, Türkiye.

“Customer” is any person who orders our services via the website, email, or phone. The Customer must be at least 18 years old and is responsible for providing accurate information during booking and for full payment of all related fees.

“Passenger” refers to the individual(s) benefiting from the service. The Passenger may or may not be the Customer.

“Service” refers to the hire of a vehicle with a professional driver.

“Partner” refers to companies providing private driver services in Türkiye or Europe on behalf of Çetin VIP Travels.

General Terms

By accessing our website, app, or using any of our services, you (“Customer”) agree to be bound by these Terms. These Terms apply to all car rental, transportation, and related services booked through any medium, including website, phone, email, SMS, or app.

Acceptance of Terms

By using our services, you agree to these Terms. Any exceptions to these Terms must be agreed to in writing.

Booking Notice

Çetin VIP Travels requires a minimum of 3 hours’ notice for online bookings. For bookings with less notice, please contact our helpline at +905319720682 or email [email protected]

Punctuality

While we strive to ensure our drivers are punctual, Çetin VIP Travels is not responsible for delays caused by circumstances beyond our control, such as traffic or weather conditions.

Driving Standards

Drivers will operate the vehicle at safe and legal speeds, according to road conditions. The route taken will be the most appropriate unless otherwise instructed by the Customer.

Damage Responsibility

Customers are responsible for any damage caused to the interior or exterior of the hired vehicle and will be billed for repairs or cleaning required to restore the vehicle. Customers are also liable for any loss of earnings caused by the vehicle being out of service.

Insurance

Çetin VIP Travels vehicles are fully insured for passenger and third-party claims. However, Customers’ belongings are carried at their own risk, and Çetin VIP Travels is not liable for any loss or damage to personal property.

Luggage and Personal Items

Passengers are responsible for their own luggage and personal items at all times. Çetin VIP Travels accepts no responsibility for lost or damaged luggage or other personal items.

Lost Property

Any lost items found in our vehicles will be recorded and stored in our lost property log. We will make every effort to return lost items to their rightful owners.

Passenger Conduct

Çetin VIP Travels reserves the right to refuse service to any Passenger under the influence of alcohol or drugs, or whose behavior may threaten the safety of the Driver, vehicle, or other passengers.

Statutory Rights

These Terms do not affect the statutory rights of Customers as defined by applicable law.

Service Areas

Çetin VIP Travels operates in Türkiye.

Booking and Use of Services

The contract for all bookings is between the Customer and Çetin VIP Travels. We may make bookings in one of the following ways:

  • Directly with our own fleet and drivers.
  • Through a combination of our fleet and Partner drivers.
  • Via trusted Partner companies.

Passengers are expected to follow these guidelines:

  • No more passengers than the vehicle’s stated capacity.
  • No smoking, littering, or engaging in hazardous activities.
  • Customers will be charged for any damage caused by themselves or Passengers.

Çetin VIP Travels reserves the right to cancel bookings due to unavailability.

Pricing

All pricing information is provided in advance via the email or phone. Prices include the vehicle, driver, tolls, and fuel but exclude optional services such as tour guides or entry tickets. Pricing for specific car categories is as follows:

Airport Transfers:

Include 1 hour of free waiting time; additional waiting time is billed at the hourly rate.

City Transfers:

Include 15 minutes of free waiting time; additional waiting time is billed at the hourly rate.

Hourly Bookings:

Include 20 kilometers per hour; extra kilometers are billed at a per-kilometer rate.

Currency:

Payments are charged in the local currency, USD or Euro. Any applicable service or conversion fees will be clearly stated on the invoice.

Payment Terms

Payment Methods:

We accept payments via credit card, or bank transfer. Regular Customers may also pay in cash or by card at pickup.

Payment Terms:

Full payment is required before the start of the service. Any additional costs, such as extra waiting time, will be billed separately.

Corporate Customers:

Approved corporate accounts may pay monthly, with invoices due within 30 days. Çetin VIP Travels reserves the right to suspend services for overdue payments.

Cancellation and Refund Policy

Cancellations made more than 24 hours in advance are eligible for a full refund, excluding credit card fees and non-refundable expenses.

Cancellations made less than 24 hours in advance or in case of no-shows will incur full charges.

For event bookings canceled within 48 hours, 50% of the total invoice will be charged.

Liability

Çetin VIP Travels is fully insured for passenger and third-party claims. However, Customers are responsible for their belongings, and Çetin VIP Travels will not be held liable for any loss or damage to personal property.

Consumer Rights & Dispute Resolution

Çetin VIP Travels customers have legal rights regarding services not performed with reasonable care. Complaints must be submitted within 7 days of the booking.

Disputes may be resolved amicably or, if necessary, through arbitration or mediation, subject to Turkish law.

Governing Law & Jurisdiction

This agreement is governed by the laws of Türkiye. Any disputes arising from these Terms will be subject to Turkish jurisdiction.

Force Majeure

Çetin VIP Travels is not liable for failure to provide services due to events beyond our control, including but not limited to natural disasters, strikes, pandemics, or other force majeure events.

Intellectual Property Rights

All trademarks, copyrights, and other intellectual property related to Çetin VIP Travels are exclusively owned by us.

Data Protection and Privacy

We prioritize customer data protection and privacy in accordance with our Privacy Policy. Personal data provided during the booking process will only be used for service delivery.

Cookies Policy

By using our website, you consent to our use of cookies as outlined in our Privacy Policy.

Updates and Notifications

Çetin VIP Travels reserves the right to update these Terms and Conditions at any time. Customers will be notified of updates via email or website notification. Continued use of our services after updates constitutes acceptance of the revised Terms.

Contact Information

Çetin VIP Travels, Çetin VIP Travels Seyahat Sanayi ve Ticaret LTD Sti.
Email: [email protected]
Website: www.cetinviptravels.com